Microsoft Office Communicator 2005 for Call Centers

Mitel has announced the integration of Mitel's Contact Centre Solution with Microsoft Office Live Communications Server 2005 and Microsoft Office Communicator 2005 to deliver telephony and multimedia presence and collaboration capability to contact centres. Mitel's Contact Centre Solution integrates voice, Web-chat, e-mail and fax routing and queuing capabilities into the powerful real-time collaboration and presence capabilities that Live Communications Server 2005 brings to programs such as Microsoft Office Outlook 2003, Microsoft Office Excel 2003 and Microsoft Office Word 2003. (more on)

MS Office Communicator 2005
Microsoft this month began to pull together its real-time communication platform and to deliver the pieces that corporations will need to buildinstant messaging and presence awareness into their applications and networks.

The company announced the imminent release of Microsoft Office Communicator 2005, the corporate client for its real-time platform. It also announced upgrades to its Live Communications Server 2005 (LCS) instant messaging/presence platform and Live Meeting Web conferencing service. (more on)